Customers may not be able to articulate what products will be suitable for them. We explore the customer’s needs by identifying their financial goals, expectations of the product, and service and recommend the product based on their individual circumstances. Our services are highly dedicated to addressing the customers’ concerns such as affordability (ability to service the loan without affecting their lifestyle expectations), flexibility (ability to vary the loan depending upon the changes in circumstances) and borrowing capacity. We also handle the customer’s complaint in a prompt manner as per ASIC Regulatory Guide RG 165, maintain high standards of documentation, and maintain privacy with the client’s information and credit report. We also have a good understanding of the principals of lending and their implementation to potential loan application, and we also establish any caveats placed on the property which may impact on the loan application.

We ensure that your needs are fulfilled professionally, ethically and with integrity.

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